Refund policy
Return & Refund Policy
At KinLove™, we want you to shop with complete confidence. If for any reason you're not completely satisfied with your purchase, we offer a 90-Day Money-Back Guarantee.
Our 90-Day Money-Back Guarantee
You have 90 days from the date of delivery to request a return or refund.
To start a return, please contact us at:
Our support team will review your request and provide you with the necessary return instructions.
Return Eligibility
To be eligible for a refund, your item must:
- Be in good condition.
- Include any original accessories (if applicable).
- Be accompanied by valid proof of purchase (order confirmation or order number).
Returns sent without contacting our support team first will not be accepted.
Personalized Products
Every KinLove™ necklace is carefully personalized for each customer.
However, we want you to shop with confidence. If there's any issue with your order or you're not completely satisfied, please contact us. We'll review each case individually and do our best to provide a fair solution.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 7 days of delivery at:
Include clear photos of the issue so we can evaluate your claim.
If the problem is confirmed, we'll gladly provide:
- A free replacement
- A full refund
- Another appropriate solution
Order Cancellations
Orders may be cancelled only if they have not yet entered production.
Once a personalized order has started production or has been shipped, it can no longer be cancelled.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for the cost of return shipping.
If the issue is our responsibility, KinLove™ will cover the return shipping costs or provide a replacement at no additional charge.
Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with your order, we're always happy to help.
Esta versión está alineada con una tienda de Shopify orientada al mercado estadounidense y es coherente con la 90-Day Money-Back Guarantee que vas a mostrar en tu web.